EPS not showing correctly for new user

uncheck hide when empty in your grouping 

Go to View > Group and Sort By > 

Uncheck the "Sort bands alphabetically"

Thanks Guy's but Id already tried these along with sharing my layout and neither worked. I think it is something to do with user / admin rights.

then check the admin rights 

If you mean the user_setting is corrupted and this resulted in the problem with the layout, you can reset user setting by login to your database and issuing the following command:

update userdata set user_data = ‘null’ where topic_name = ‘pm_settings’;

this will reset user setting back to default setting. I doubt this is the issue as this doesn't reset the layouts. But it worths the shot.

Another option is to delete the user and add a new user as the new user recieves default setting.

Did you try to use one of the default layouts in P6 to see if the problem resolves? The issue might be the corrupted user layout that sometimes happens and only workaround is to built it from scratch. 

The WBS corruption is not a usual suspect as normally WBS corruption returns error or makes project invisible.

Yes tried using a default layout and still the same. I am just waiting on pemission to gain admin rights and I will then investigate more.

Thanks for your reply.