Key Performance Indicator(s) for Planning Department.
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Jubin AhdiMember for 24 years 5 months
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Dear All,
I am working in the planning department in an engineering firm. Our company has requested all departments to provide with the KPI(s) (Key Performance Indicators) to measure the improvement of each department.
For a servicing department, the typical KPIs are easy to put in place. These are such, delay to respond to customer requests, the customer satisfaction, etc.
But do you have any idea about the KPIs for project planners and their performance? How it would be measured and how it could be improved?
It’s a delicate point to differentiate the planner performance in planning with the project plan which might be affected with other delay factors, outside of the scope of the planner.
Best regards,
Jubin
I am working in the planning department in an engineering firm. Our company has requested all departments to provide with the KPI(s) (Key Performance Indicators) to measure the improvement of each department.
For a servicing department, the typical KPIs are easy to put in place. These are such, delay to respond to customer requests, the customer satisfaction, etc.
But do you have any idea about the KPIs for project planners and their performance? How it would be measured and how it could be improved?
It’s a delicate point to differentiate the planner performance in planning with the project plan which might be affected with other delay factors, outside of the scope of the planner.
Best regards,
Jubin
6 replies
Oldest first- 0Jubin Ahdi ·For example, I can think of the required man-hours for developing the time schedule of the project.
This KPI can be measured for each project and considering the extent of the project (i.e. the number of activities). Then an average could be calculated (xxx manhours per activity).
This could be a target for reducing by using previous project experience, using more efficient plannning methods, etc. - 0Chris Oggham ·Hi Jubin,
Dieter has given you really good advice; I’ve found http://kpilibrary.com/ to be very useful.
Good luck
Chris Oggham - 0Samer Zawaydeh ·Dear Jubin,
The Major requirement in each process is to reduce the cost of production and increase the customer satisfaction.
You will need to analyze your products (what you are delivering to others) and make sure that the scope, time, and budget is achieved to the satisfaction of the customer.
Being responsible for a single process within the organization, it would be "new thinking" to consider the people who give you the information and the people who receive your products as your customers.
Best Regards,
Samer - 0Sreejith Nair ·Some examples are :
1)Average delay (in days) for reports (-ve:good, +ve:bad)
2)% Planned jobs = Number of jobs planned/Total number of jobs during a specific period (say month)
3)in each project : Number of hrs spent on unplanned activities / Total project manhours
4)Time taken to schedule 100 activities
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