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Login problem P6 "You are not authorized to run the application. Please contact your administrator." on windows 10 pro

Sprogo PriasoMember for 6 years 10 months
Created
8
7
0

 

I can not login to succesfully installed P6 PPM on windows 10 Pro desktop computer.

 

If wrong credentials are entered on login page of P6, it says “Invalid user name or password. Please try again”. If correct credentials are entered, it says “You are not authorized to run the application. Please contact your administrator.”.

 

I installed the same files to windows 10 home computer, it is working without

 

Can anyone help me to understand and solve this problem.

8 replies

Oldest first
  1. 0
    Alexandre Faulx-Briole ·

    Hello,Are you sure that

    Hello,

    Are you sure that Primavera installation was 100% the same on both computers?

    I mean, are you sure you have installed P6 on the Windows Pro machine: Stand-alone, SQLite database, ...

    Alexandre

  2. 0
    Zoltan Palffy ·

    1st why would you ever enter

    1st why would you ever enter the wrong credentials ? so lets eliminate that form the equasion

    Here are the reasons and the solutiuons depending on what version of P6 that you are using

    There are few possible causes for this issue:

    1. A license does not exist for the application (only applicable for P6 v4.0 - P6 v6.2.1).
    2. The user has entered in an incorrect password.
    3. The user does not have a license or module access to the application.
    4. The user does not have a resource assigned to it

    For 6.2.1 - 7.0


    The user has entered in an incorrect password

    1. Logon to Project Management as an Admin Superuser.
    2. Go to Admin, Users.
    3. Highlight the username that was experiencing the problem.
    4. Select the General tab.
    5. Click the Password button to reset the user's password.
    6. Once the password has reset, have the user logon.


    The user does not have a license or module access to the application

    1. Logon to Project Management as an Admin Superuser.
    2. Go to Admin, Users.
    3. Highlight the username that was experiencing the problem.
    4. Select the Licensing or Module Access tab.
    5. Select the appropriate license or module access for the product that is being accessed.


    The user does not have a resource assigned to it (only applicable for when logging into Timesheets/Progress Reporter)

    1. Logon to Project Management as an Admin Superuser.
    2. Go to Admin, Users
    3. Highlight the username that was experiencing the problem.
    4. Select the General tab.
    5. Verify a resource is assigned to the user in the Resource ID/Resource Name field.

    For 8.0 - Later

    The user has entered in an incorrect password

    1. Logon to P6 Web as an Admin Superuser.
    2. Go to Administer, Users/User Access or Administration Tab, User Administration.
    3. Highlight the username that was experiencing the problem.
    4. Right-Click then select 'Change Password' to reset the user's password.
    5. Once the password has reset, have the user logon.

    The user does not have a license or module access to the application

    1. Logon to P6 Web as an Admin Superuser.
    2. Go to Administer, Users/User Access or Administration Tab, User Administration.
    3. Highlight the username that was experiencing the problem.
    4. Select the Module Access tab.
    5. Select the appropriate license or module access for the product that is being accessed.

    The user does not have a resource assigned to it (only applicable for when logging into Timesheets/Team Member)

    1. Logon to P6 Web as an Admin Superuser.
    2. Go to Administer, Users/User Access or Administration Tab, User Administration.
    3. Highlight the username that was experiencing the problem.
    4. Select the General tab.
    5. Verify a resource is assigned to the user in the 'Associated Resource' Name field
  3. 0
    Sprogo Priaso ·

    AlexandreYes i am %100 sure

    Alexandre

    Yes i am %100 sure about it.

  4. 0
    Sprogo Priaso ·

    Thank you for detailed

    Thank you for detailed explanation Zoltan.

    But these are not applicable for my situation because i am not able to login even once.  So there is no chance to login as admin.

     

  5. 0
    Sprogo Priaso ·

    And finally a solution

     

    And finally a solution suggested by Michael Lepage works well.

    I put the link below for people who is looking for help on this matter.

    https://www.planacademy.com/primavera-p6-download-guide/#comment-75950

     

    Thank you all.

     

  6. 0
    Zoltan Palffy ·

    so what was the problem Mikes

    so what was the problem Mikes page is the whole download to p6 install 

    was it just putting in admin admin

  7. 0
    Sprogo Priaso ·

    No, he suggested to install a

    No, he suggested to install a patch  patch fix for P6 v18.8 patch 16.

    I do not know how this patch fix the issue but it works. 

  8. 0
    Zoltan Palffy ·

    great glad it solved your

    great glad it solved your problem

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