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Primavera Project Planner - P3

Printing / Plotting Problems

In the Open Standard
Michael DubeauMember for 20 years
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Hi All,

Lately, everytime I print a schedule (no matter the size or to what printer or plotter) I get the dreaded ’Suretrak has encountered a problem and must be closed’ message.

Has anyone run into this before? Any suggestions?

Thanks in advance,

Michael
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3 replies

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  1. 0
    Alex Wong ·
    #1
    Michael

    Have you install all the Patch file yet. There are few known printer problem with P3 and suretrak where the Patch fixed most of the error

    Install the patch and try again if you have not install the Patch File yet

    HTH

    Alex
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  2. 0
    Michael Dubeau ·
    #2
    Thanks Alex,

    I was under the impression that I had the latest patch installed...that fixed me up. Thanks again.

    Michael.
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  3. 0
    Paul Harris ·
    #3
    Michael

    Alex is 100% right you must have the latest patch, it is up to Version 3.0c now but Version 3.0b is esential for any hope of reasonable printing. Select Help, About SureTrak to find the patch number

    If you have a long path to the SureTrak files this still causes problems therefore mapping a network drive to give a shorted path also helps with printing.

    Like MSP it is well worth leaving out a logo in the header and foooter.

    If you are still having issues with printing to Adobe then the solution ID 2001122118299 on the Primavera Knowledgebase has some suggestions on how to tweak Adobe,

    Paul E Harris
    Eastwood Harris Pty Ltd, Melbourne, Australia
    Planning and Scheduling Training Manual & Book Publishers & Consulting
    www.eh.com.au
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